Privacy Policy
This Privacy Policy (the "Policy") is elaborated and approved to govern the use of the data that is processed (in respect of personal data for this Policy. It includes: collecting, storage, and disclosure), stored, used, and shared by Nearby (the "Application", "we", "us") within the use of the Application and concerning any activity that is done by the person in relation to Application. This Policy also governs the users' rights for the use of their personal data and contains different disclosures. We highly recommend that any user of the Application reads and acknowledges this Policy before the use of the Application. This Policy should not be read without the Cookie Policy and Terms of Use of the Application.
1. General Provisions on Personal Data
For legal purposes, the Nearby Application is the controller of your personal data. For a better understanding of the data collection processes, we split the data into two types: the data that is provided to us voluntarily and the data that is collected by us automatically.
Automatically collected data Cookies
Generally, the Application uses cookies and other similar technologies that assist us to provide better and more personalized service for a user. The peculiarities of the Cookies use are described in our Cookie Policy. It is strongly recommended to acknowledge the contents thereof before proceeding with the use of the Application.
Interaction Data
This concerns the information about how the user uses the Application, its features, content as well as frequency and duration of the use.
Referral Data
This is the data transmitted to us once you reach the Application via the advertisement publication. For this purpose, we collect the URL address that led you to the Application.
Technical Data
The types and extent of data collected upon the access of the Application depend on the permissions set out by the user. This data includes, inter alia, but not mandatory collected by us the following: IP address, device, and system information, language settings, ID's of hardware, Facebook, Apple Identifier for Advertising, Google Advertising (these two can be reset by user without our involvement), etc. The Application may associate the information about the user collected from the different devices.
Transactional Data
When you make payments through the Application, you need to provide payment data to our third-party service providers that serve us as data and payments processors. This data is not stored by the Application in its entirety. The only information about the payments that can be received by the Application and stored by it is the card-related information (including parts of the card number and a token reflecting your payment method), date and time of the transaction, amount, and type of the payment method. By providing your card information, you agree that we may retain parts of the card number and a token reflecting your payment method to streamline any future payments you authorize. You may request deletion of the token at any time by contacting Customer Support.
The Voluntarily Provided Data
This group concerns the data that is provided to us by a user voluntarily or to use the Application.
Identity-Related Data
This category concerns the data that is provided voluntarily by users, namely identification documents and related verification data submitted to us for billing verification purposes. It also includes cases where users may need to provide identification documents directly to our third-party identity verification provider for identity verification.
The data that is used in profiles
This category of data requires a user to provide his or her name, phone number, date of birth, and email address. In addition, a user may voluntarily provide the other data that is available in the interface of the Application. For instance, this may be the user's photographs, information about his or her education, favourite activities, and other data that is provided to the Application voluntarily and in accordance to the possibilities provided by the Application's interface that may be changed from time to time. Please note, any data that is provided to us within the relevant fields (placeholders) of the profile (a personal page on the Application) shall be publicly available. By fulfilling the relevant placeholders in the profile section you agree and acknowledge this. We may collect your personal data when you submit a request via online portals, forms, surveys, or interactive portions of our Application or when you use our Services. While you may voluntarily provide this information to us when you use our Services, there is no requirement to do so. Where you do upload and choose to tell us sensitive information about yourself, including through submitting it via online portals, forms, surveys, or interactive portions of the Application, you are explicitly consenting to our processing of this information. To avoid any misunderstanding, in case you have any information that you would not like to make public, please do not place it to any placeholder on your profile. Based on the above para it will be published. We process your communications as well as the content you publish to operate and secure the Application and services, keep our community safe and support seamless conversation between users. For your personal data security, the Application strictly prohibits the uploading of any documents to any public pages of the Application.
Device and Browser Information:
When you access Nearby through Nearby Application, we collect your Internet Protocol (IP) address and your device information (via user agent), including your operating system (OS) version and application version. While we do not collect your precise location, we use your IP address and the country code associated with your phone number to estimate your general location (e.g., city or country). When you access Nearby Services through Nearby Application, we collect standard information that web browsers and servers make available such as your IP address, browser type, language preference, time zone, referring URL, date and time of access, and details of your OS, including its version number ("Web Access Information"). We also use certain essential cookies to maintain your session, manage your account preferences, and ensure a consistent and secure connection with our services.
2. The Purpose of the Personal Data Processing
Below is a list of the purposes for the processing of any user's personal data.
For Analytics
The data that we use for analytics purposes helps us to analyse, improve and develop the Application and its separate features. This relates not only to the implementation of new features but also to the bug fixing or improvement of the existing ones. Thus, these data are necessary to make the Application more user-friendly based on the exact data from the users but not on the hypothesis or any other sources.
For Communication with Users
For the facilitation of communication between the users, the Application may communicate certain information such as statistics, profile reviews, and other activities that the other users do concerning the profile of a particular user. The personal data shall be used for the communication of the above information to the user in which personal information is used. For the avoidance of doubt, we do not communicate the information to non-intended users. To support seamless conversation between users, we may use chat translation services. For that purpose, we may process your communications in chats and correspondence using the AI tool. This processing involves only anonymized content, without any link to the personality (this section applies to certain groups of users who are offered by Nearby to a chat translation service to support seamless conversation).
For Customer Support
We may use the personal information to communicate with users through our human support or AI assistant on various customer service matters such as security, notices, Service functioning and availability, financial and legal matters. We may also use your data to access you on behalf of us by our support and other teams to provide you with additional Services (including client care, technical and other types of support).
For Customization
The data may be used for the customization of our Services, including promotion and other available features. The information is also used to suggest the most convenient payment processing provider. We may use industry-standard platform-level machine learning model to show you useful and relevant offers tailored to your profile. We do not build such model so that it can learn, memorize, or is able to reproduce personal data.
For Fulfilment of Contractual Obligations and Legal Requirements
This mainly refers to the execution and enforcement of the contractual obligations under the Terms of Use. However, this purpose also means the use of personal data for scams and fraud prevention on the Application. You can find out more on these matters in relevant sections on the Application. For this purpose, we may also use the personal data to share it with third parties but for the purposes to comply with the law (share data with law enforcement agencies, including based on the legally binding request) and for dispute resolution (under the Terms of Use).
For Identity Verification
We may process personal data to verify user identity, prevent fraud and comply with legal requirements, including identity verification procedures conducted either directly by us or through our third-party identity verification provider. For this purpose, the Application may process personal data and, where applicable, collect the respective documents from users.
For Marketing
The personal data for marketing/advertising purposes is used generally in two ways: communication of any marketing offers by mail and/or phone number and personalization of the advertisements. This may also be used in order to transfer the data to our marketing contractors (the list of contractors is set out by us). Our contractors may receive and process your personal data collected by us or directly by themselves using both our and their own technologies. The communication by mail and/or phone number includes information about specific events, offers, features of the Application, etc. To let us know that you are not interested in such communication please unsubscribe from marketing emails or messages. The personal information that may be used for marketing purposes serves the ground for us when deciding whether or not to demonstrate any particular advertisement to a particular user.
For Payment Processing
The Application uses several payment processing providers. To offer the user the most convenient payment provider, the Application uses the information to deliver the most convenient payment processing solutions.
For Service Provision
This includes the data that is required for the smooth and flawless use of the Application and its features (including for errors and bug fixing). This data is also used for authentication and authorization purposes. It is also used to enable the internal search function on the Application (i.e. when a user searches another user). We may communicate with you, for example, by email, mobile phone (including, but not limited to direct SMS and or with the use of your phone number for in-app communication such as WhatsApp, etc.) or directly on the Service, including through push notifications.
For Request and Complaint Management
We process data subject requests of our users, as well as their complaints to any of our data processing practices. In order to verify the person who submits a request or complaint we may ask such person to provide some additional personal data or documents.
3. How Do We Process Your Data
Nearby privacy commitmentsWe believe that your private conversations belong to you alone. To protect your digital space, we make the following strict commitments regarding your data:
- We will never sell or rent your personal data to anyone.
- We will never share your data with third parties for targeted advertising.
- We will never process your messages or metadata to serve you ads.
- We will never use your private chat history or media to train AI models.
- We will never embed third-party behavioural trackers into our app.
- We will never read your E2EE messages (unless we receive the messages in unencrypted form as part of abuse reporting process) because we simply don't have the keys.
- We will only use sensitive data, such as your exact location, for the explicit purpose of providing the service you requested (e.g., sharing your live or current location with a friend).
Automated processing of data
To keep Nearby fast, secure, and free of spam, our systems rely on certain automated processing methods. Our automated systems are used only for operational and security purposes such as:
- Service functionality and personalization: To make the app easier to use, our systems automatically process basic interaction metadata (such as the frequency of your communications) to provide convenient features, such as ranking your most frequently contacted friends at the top of your search results or share sheets.
- Spam and bot detection: We use automated algorithms to analyse account behaviour (e.g., account creation velocity, unusually high message volumes, or rapid group-joining) to detect and block spam bots before they can disrupt the platform.
- Account security & authentication: When you log in, our systems automatically process your phone number to generate and send a One-Time Password (OTP). Automated systems also monitor for suspicious, rapid login attempts to prevent unauthorized account takeovers.
- Abuse detection on reported content: When a user explicitly reports another user, a message or a file for violating our Terms of Service or Content and Conduct Policy, our automated systems may scan the content that is submitted as part of the report and match against the reported grounds for abuse detection, and against databases of known malicious links, malware, or illegal imagery (such as Child Sexual Abuse Material) to prioritise the report for review. (Note: Because of encryption, we cannot automatically scan your private chats. This only applies to content you or another user explicitly chooses to report to us).
Human review of automated processing and abuse reports
While machines help us operate at scale, we believe human judgment is essential for complex decisions, fair moderation, and providing quality support. Our trained trust and safety team members, subject to strict confidentiality agreements, may process your data in the following scenarios:
- Reviewing abuse reports: If an account, Group, or Channel is reported for severe violations of our Terms of Service or Content and Conduct Policy (such as harassment, hate speech, or illegal activity), a human moderator will review the specific messages or media included in the report. In the case of end-to- end encrypted chats, our moderators can only see the specific content that was reported to us; they cannot access your broader chat history.
- Profile and Public Content Moderation: If another user flags a specific element of your account that are visible to other users or public (such as your Profile Picture or "About" information), or a public-facing meta data (such as Channel/Group names or descriptions) for violating our guidelines, a human will verify the content and take appropriate action.
- Handling appeals and false positives: If our automated spam-detection and abuse-handling systems restrict or ban your account, you have the right to appeal. A human reviewer will look at the system logs and metadata to verify if the automated decision was correct or if it was a false positive, ensuring fair treatment.
- Customer support and grievance redressal: When you contact our support team, the privacy team or the Grievance Redressal Officer regarding technical issues, account recovery, to exercise your privacy rights, or to report a grievance, our human support agents will verify your identity and review the details of your request to assist you.
4. Core Rights for All Nearby Users
No matter where you are in the world, you enjoy the following privacy guarantees and can exercise the following rights using the settings inside the Nearby application:
- Right to Access & Information: You have the right to know what personal data we collect and how we use it. You can view your profile information, account settings, and the data you’ve shared with us directly within the application.
- Right to Correction: If your information is inaccurate or out of date, you can update your profile details (like your display name or profile picture) at any time through your account settings.
- Right to Withdraw Consent: Where we rely on your consent to use certain features such as accessing your device’s camera, microphone, or contact list, you can withdraw that permission at any time by changing the settings on your device.
- Right to Request Deletion: You can request the deletion of your account and personal data. Please note that local laws may require us to retain certain data for a minimum legally mandated period even after you delete your account.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer it to another service.
Additional Rights Based on Your Location
Because data protection laws differ globally, users in certain regions have specific additional rights and responsibilities.
For Users Located in India
If you are using Nearby in India, the following applies to you:
- Right to Grievance Redressal: If you have an issue regarding how we handle your data, you have the right to have your grievance addressed. We require you to first contact our dedicated Grievance Officer using the contact details mentioned in our Terms of Service. You are expected to exhaust this internal support channel before escalating the matter to the Data Protection Board of India.
- Right to Nominate: You can nominate another individual who will be authorized to exercise your data privacy rights on your behalf in the event of your death or incapacity.
- Your Duties as a User: Along with your rights, the law expects you to fulfil certain duties. You must not register false or frivolous grievances, you must not impersonate others, and you must ensure the information you provide to us is authentic.
For Users Located in the European Economic Area (EEA) and the UK
If you are using Nearby in the EEA or the UK, you have the following additional rights:
- Right to Object & Restrict Processing: You can object to our processing of your data for specific purposes in our business interest, or ask us to temporarily freeze the processing of your data while a concern is being resolved.
- Right Regarding Automated Decisions: You have the right not to be subject to a decision based solely on automated processing (including profiling) if it significantly affects you, and you can request human review in such cases.
- Right to Complain to your Regulator: While we hope you contact us first to resolve any issues, you always have the right to lodge a complaint directly with the Data Protection Authority in your country of residence.
For Users Located in Certain US States
If you are a resident of certain US states that have enacted comprehensive consumer privacy laws, you have the following additional rights and clarifications:
- Rights Regarding Data Sales and Sensitive Data: While state laws give you the right to opt-out of the "sale" or "sharing" of your data for targeted advertising, and to limit the use of sensitive data (like precise location), Nearby does not engage in these practices. Because we do not sell your data and we strictly limit the use of sensitive data globally, you do not need to submit a request to exercise these specific rights.
- Right to Appeal: If you submit a privacy request and we decline to take action, you have the right to appeal our decision. We will provide you with instructions on how to submit your appeal when we communicate our decision.
- Right to Non-Discrimination: We will never deny you service, charge you different prices, or provide a different level of quality just because you chose to exercise your privacy rights.
How to Exercise Your Rights
For most actions like updating your profile, changing permissions, or deleting your account, you can use the options provided right inside the Nearby application settings. If you need to exercise any of the regional rights listed above, or if you need help with a privacy concern, please contact our privacy team at Nearby Email.
Data Retention and Account Clean-Up
Nearby is built on the principle of data minimization. We only keep your personal information for as long as it is necessary to provide our Services or to comply with applicable legal obligations.
- Standard Deletion Cycle: When your account is closed and marked for clean- up (whether due to voluntary deletion, or prolonged inactivity), your account data (including your profile information, group memberships, and any pending messages stored on our servers) will be permanently erased.
- To ensure system stability and efficiency, Nearby processes these permanent deletions in routine, automated clean-up cycles that occur every one hundred and eighty (180) days. Therefore, your data will be permanently wiped from our active servers during the next scheduled clean-up cycle following your account closure.
- Exceptions for Legal and Security Compliance: While we delete your account data as described above, Nearby is required to retain certain specific records to comply with applicable laws, respond to legal processes, and maintain the security and integrity of our platform. Under these legal and security obligations, we will retain the following information for the respective time period mentioned below after your account is closed and marked for clean-up:
- User Registration Information: The basic information you used to create your account (such as your name and phone number) will be retained for a period of two (2) years.
- Traffic Data and System Logs: Basic technical logs and routing metadata associated with your use of the app will be retained for a period of one (1) year.
Once these mandatory retention periods expire, these specific logs and registration details are also permanently and securely deleted from our systems.
Notifications of Changes to Privacy Policy
We may modify the Privacy Policy upon notice to you at any time through an in-app notification. Modifications to the Privacy Policy are effective upon publication on our Application. Your continued use of Nearby Services after the effective date of any change to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy.